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Returns & Refunds

Unused and Undamaged Products:

* Products in perfect, unused condition can be returned for refund or exchange within 14 days of the purchase date

* The goods must be received by us before a refund or exchange can be issued

* The cost of postage in both directions is to be born by the customer (ie. we will not refund the initial postage charge and the customer is responsible for the cost of returning the product to us)

Damaged Products:

* Damaged products can be returned for refund or exchange within 14 days of the purchase date OR within the manufacturers warranty period (ie. lighters)

* For products over $30 the damaged goods must be returned to us before a refund or replacement can be issued

* Any refund will include the initial cost of postage and packaging and we can offer to cover the cost of return postage if a receipt is provided


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