Money Back Guarantee - Returns & Refunds
We want you to have the highest-quality experience at all times!
That’s why it’s our ONE and ONLY goal to make sure you’re 100% completely satisfied with any item you purchase from Shades of Havana. If for any reason you are not fully satisfied, you may return the item within 30 days of the delivery date for a full refund of the purchase price less shipping, handling or other additional charges.
We stand behind our products! Our mandate is to deliver you the highest quality products, however if any items turn out to be defective, break or have damage, you can simply return the products - we want it to be as easy as possible for you!
Returned merchandise must be received unused in its original packaging and must include all paperwork, parts and accessories to ensure full credit.
Items that include a Manufacturer's warranty are handled directly through the manufacturing entity - we will guide you through this process rest assured.
If within 30 days of receiving an undamaged item you do not absolutely love it, please follow these directions for return:
- Contact customer service at firstname.lastname@example.org to request a return and obtain a Return number
- Repackage all products in unused condition in original packaging
- We will notify you with the shipping address and information of where to send the returned product
- Send us an email letting us know the tracking # so we can monitor the arrival of the product
- We will inspect the product for damages, etc and provide you a full refund minus the shipping, handling and other additional charges if necessary