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Terms and Conditions

Terms & Conditions for sale

The minimum permitted age to order goods from this website is 21 years of age. If you are under 21 years of age please leave this website now. 

Satisfaction Guarantee

For your extra peace of mind all purchases are covered by our 7-day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind for whatever reason, return the unused item(s) in their original unopened packaging accompanied with the receipt/invoice and we will be pleased to offer you an exchange or refund – no hassle, for your total peace of mind.

Payment

All prices are in your national currency from which you are shopping. Payment can be made securely using one of the following methods: MasterCard/Visa/American Express card. All payments are subject to validation checks and where required, authorisation by the card issuer. If the issuer of your payment refuses to authorise, we have the right to cancel the order.

Availability

We aim to hold all items in stock; however should an item be more popular than we expected, there might be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost. The majority of our deliveries are made within 2-3 working days of payment authorisation if the products are in stock. Shades of Havana will advise, regarding the delivery date for out of stock items. When an order is requested for priority dispatch, the goods are dispatched within 3 working days of payment authorisation. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control e.g. natural disasters, rioting, floods, fire etc. In the unlikely event that your product appears lost or is damaged in transit please contact us.

Damaged Goods

All your goods should arrive in perfect condition; however, if you do receive goods that appear to be faulty or damaged, please notify Shades of Havana within 72 hours of the receipt by contacting our customer service department. This applies to any items that may appear to be missing. The company will do everything possible to ensure your delivery arrives on time and intact. We will not accept responsibility for any additional expenses that may have occurred due to late or incomplete deliveries.

Local Customs Charges

Some International deliveries may incur local customs charges. We are not responsible for the payment of any local Customs or Duties. All invoices will be stated at their true value, no exceptions will be made. By purchasing from Shades of Havana you are accepting full responsibility for these charges.

Specification

Every effort has been made to ensure that the specifications on this website are correct at the time it is printed; however technical data, dimensions and weights serve only as a guide. Sometimes product specifications may change in such instances we will do our very best to inform you when placing your order. All our sizes and measurements are approximate and the utmost care is taken to ensure the accuracy of these dimensions. No guarantee is given/implied that the goods are true in detail to the description or illustrations published.

Security

When you shop with us via our website, all your financial transactions are entirely secure. Our secure server software encrypts all your payment card details. The process scrambles all of the information, allowing no unauthorised third party to intercept the data. If you are experiencing problems connecting via our secure server please check that you have SSL switched on in your browser.

 

Complaints Procedure

In the unlikely event that we fail in meeting our high standards of customer service please contact us via: Online Customer Services:

Tel: (519) 980-1602

Product Guarantee

If your purchase develops a fault within 7 days of the receipt, we will generally exchange or refund the item provided it is in ‘as-new’ condition. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights. If your purchase develops a fault after 7 days we will organize a repair or exchange of the product for you, free of charge. This does not apply to faults caused by weather damage, accident, neglect or misuse for which there can be no refund or exchange.

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